Know what customers think
before they tell everyone else.
A QR code at your door. Questions written for your type of business — not a generic form. Under 60 seconds, no app, anonymous. Happy customers get nudged to leave a Google review. You see it all live.
No credit card · 5-minute setup · Works on any smartphone, anywhere
↓ Scan to try the customer experience
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Customer responses processed
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Faster issue detection vs manual checks
Works for any business with customers
Simple by design
Three steps. Real answers.
No app to download. No login for customers. Just honest feedback, right where your service happens.
You place the QR code
Download your Fiidx QR code and place it wherever customers are — on tables, at reception, at checkout, or in a waiting area. One scan, nothing to install.
Customer shares in 30 seconds
Questions are written for your type of business — not a generic form. Anonymous, no app, no login. Done in under a minute on any smartphone.
You see it instantly
Live dashboard: ratings, mood, return intent, and a time heatmap. Every week, one clear action to take. Happy customers are guided to leave a Google review.
Everything you need. Nothing you don't.
Feedback intelligence for every business.
Every feature available from day one. No plugins. No upsells.
Questions Written for Your Business
AI generates 10 high-leverage questions for your business type — each targeting a different area where improvement drives real growth. You pick the 3 that matter most right now.
Real-Time Pulse Dashboard
Today's average rating, overall mood, and return intent update live as responses come in. Plus a time heatmap showing when your best and worst moments happen.
One Clear Weekly Priority
Every week, AI reads all your feedback and names the single most important thing to fix — not a list, not a score. One concrete action you can take before the next busy day.
Negative Feedback Alerts
Set a threshold. When bad responses spike, Fiidx emails you immediately — before it turns into a Google review.
Google Review Redirect
When a happy customer says they'd return, they see a prompt to share on Google. Private positive feedback becomes a public signal — automatically, with no extra work from you.
Trust Badge for Your Website
Embed a live customer score on any webpage. Updates from the last 30 days of real feedback — not self-reported stars. One line of HTML.
See it in action
Your dashboard.
Always on.
A live command centre for every business day. No manual tallies. No end-of-day surprises. Just a clean view of what customers experienced and whether they'd come back.
- Live pulse updates without page refresh
- Time heatmap — see when your worst moments happen
- Weekly priority: one clear action, not a wall of analysis
Accra Beauty Studio
Main Branch
Here's what customers are saying right now.
Avg experience
4.7
out of 5
Return intent
89%
would revisit
Overall mood
😃
Positive
Plain-language observations
Most customers mention the friendly staff and clean environment.
A few note that wait times run long during peak hours.
Return intent is high — 89% of today's customers say yes.
Recent feedback
View all →
Everything was perfect — will definitely be back!
2:14 PM
Service was good but the wait was a bit long.
1:52 PM
Simple, transparent pricing
One price. Full features. No surprises.
Cancel any time. Works for any business, anywhere.
Starter
GHS 299/mo
For one location starting with QR feedback.
- 1 feedback location
- AI-tailored questions — 10 options, you pick 3
- Real-time pulse dashboard + time heatmap
- Negative feedback email + Slack alerts
- Google review redirect for happy customers
- Win-back offer for customers who wouldn't return
- Trust badge for your website
Growth
GHS 599/mo
For growing teams across multiple locations.
- Everything in Starter
- Multi-location dashboard
- AI weekly summaries + priority fix card
- Priority product improvements
- Early access to new features
Powered by Paystack · Cancel any time from your billing settings.
What teams are saying
Feedback that works while you work.
“We used to guess what customers thought. With Fiidx, I open the dashboard after my last client and I know exactly what went wrong — before the next day starts. The AI summary is spot on.”
Ama K.
Salon Owner · Accra
“Setup took fifteen minutes. I put the QR code at reception and by the next morning had more honest patient feedback than I'd collected in six months of paper forms.”
Dr. Yaw B.
Clinic Manager · Kumasi
“The alert feature alone is worth the subscription. When one of my branches gets three bad ratings in a row, I get an email immediately. We fix it before it becomes a Google review.”
Emmanuel A.
Auto Service Director · Takoradi
Illustrative testimonials based on common customer outcomes.
Got questions?
Common questions.
When a customer scans your Fiidx QR code with their phone camera, it opens a lightweight mobile web form — no app download required. They answer three questions and submit. The whole flow takes under 60 seconds.
Yes. Fiidx does not collect names, phone numbers, or email addresses from customers. No cookies track them across sessions. The only data stored is the rating, optional comment, and return intent.
When you create your account, you choose your business type. Claude generates 10 strategic questions — each targeting a different operational area where improvement directly drives retention, referrals, or revenue. You pick the 3 that are most relevant right now. You can regenerate and reselect any time from the Questions page.
Claude reads all feedback from the past 7 days for your location. It identifies recurring complaints, notable positives, and names the single most important action to take — shown as a 'Fix this first' card on your dashboard.
You set a threshold in your settings — for example, 3 negative responses in a row. When that threshold is crossed, Fiidx sends one clear email alert to your account. You control the sensitivity.
Paystack supports Ghanaian debit and credit cards, mobile money (MTN MoMo, Vodafone Cash, AirtelTigo Money), and bank transfers. Subscriptions auto-renew monthly.
Yes. The Growth plan supports multiple locations. Each location gets its own QR code, feedback inbox, and pulse metrics — all visible from your single Fiidx workspace.
Paste your Google review link in Settings. When a customer submits a positive rating and says they'd return, the thank-you screen shows a prompt to leave a Google review. Only shown to genuinely happy customers — never to neutral or negative ones.
Your subscription stays active until the end of the billing period. After that, your dashboard goes read-only — your historical data is preserved, you just can't collect new feedback until you reactivate.
Ready to know what your customers really think?
Turn every scan into a smarter business day.
Set up in under 15 minutes. AI writes your questions. Happy customers get nudged to Google. Your trust score lives on your website. One QR code does all of it.
Cancel any time · No setup fees · Works for any business